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We've been helping people manage travel better since 1937.
We picture a world of relaxed business travellers, safe in our
hands, happy on their journey. It's as simple as that.

OUR STORY

about-oldredfernrectangle-trans-mobile

OUR STORY

We've been helping people manage
travel better since 1937. We picture
a world of relaxed business travellers
safe in our hands, happy on their
journey. It's as simple as that.

A bit about us…

Redfern Travel is the UK’s fastest growing Travel Management Company. We have developed systems and technologies which reduce travel costs and the costs associated with administering corporate travel requirements. We’ve been helping people manage travel better since 1937.

We specialise in online adoption, by creating a happy union between your bookers and our technology.

Our solutions are intuitive and easy to use, and save our clients time and money every day. Our end to end, fully automated systems can help you with everything from door to door travel booking and real time itineraries, to automatic invoicing and traveller tracking. Even better, whilst our technology is so good it’s won awards, we haven’t forgotten the personal touch. At our office in Bradford, we have a fantastic team of highly qualified, friendly travel experts here to give you a helping hand.

Redfern Travel is a true industry innovator – setting new standards in the way that technology can leverage smart procurement and cost reduction for business travel in both the private and public sectors.

Ken Cameron, Managing Director – Evolvi Rail Systems”

In a nutshell…

tRIPS® will help bookers save money; tRIPS® does the clever thinking for you. It analyses your journey options and suggests cheaper off-peak alternatives and alternative travel options..

With access to the inventories of the world’s leading travel providers, tRIPS® finds you the cheapest rates out there.

At Redfern we don’t have any hidden fees. All of our pricing is completely transparent and we will create a proposal based on your specific requirements.

Because our technology is so good, we process more transactions per employee than any other UK TMC. That means we offer the lowest transaction fees on the market!

Our team

We are totally committed to driving out any unnecessary costs and deliver cheaper transaction fees.

In 2014 we sought to confirm our culture and ethos through a twelve month collaborative project with our clients, our staff and our suppliers, all designed to reaffirm Redfern’s brand identity and bring it up to date.

The rebrand project coincided with the exploration of options for a management restructure at Redfern. We settled on a Vendor Initiated Management Buy Out (VIMBO), as the most effective way of minimising external debt whilst enhancing the shareholders’ and management’s shared passion for innovation, automation and customer value. This was best created and delivered from an invigorating, progressive environment based on a background of continuity and clarity of message.

Mark Bowers

Mark Bowers

Mark brings thirty years travel and business experience to his role as CEO for Redfern Travel, including senior management and Board positions in travel management companies, trade associations and airlines. Mark has steered Redfern through a period of rapid growth, applying his extensive knowledge and experience in managing service quality and delivery for a variety of corporate clients including government organisations and blue chip private sector. In 2014 Mark led the current management team through a successful MBO. Under Mark’s leadership, in 2016, Redfern were recognised by the Sunday Times Top Track 250, the Fast Track (for the 3rd time) and the Profit Track 100.

Kate Wimpeney

Business Development Director Kate, joined Redfern following the successful award of the CGTMS framework at the end of 2011 to undertake the creation of the (now award winning), Crown Hotel Programme; the largest single RfP in Europe. Bitten by the Redfern bug, Kate then branched out in to other areas of the business. Heralding from the hospitality and events industry, with a passion for order and excellence, Kate’s focus switched to customer experience and service delivery. Never wanting to stand still for too long, Kate currently overseas both the client retention and new business functions at Redfern.

Vikki Pollard

Vicki Pollard

Finance Director Vicki, is dynamic and commercially focused, with a record of achievement across a range of disciplines including financial management, business planning and analysis, business improvement, change management, project evaluation and project management.  Vicki is passionate about travel, and has worked in such glamourous locations as Milan and Milton Keynes during her time with Abbey. Vicki joined Redfern after 7 years at drydensfairfax; a high volume transactional SME operating in a regulated environment supplying Government and FTSE 100 customers.

OUR VALUES

The absolute essence of Redfern. What drives us as a business, what we believe in, how we look and behave, and how that underpins our commitment to providing straightforward business travel.

Our values are more than words. They shape our culture, our behaviour, and how we do business.

Straightforward: Booking travel should never be painful, or complicated. We will give our customers the tools, and the people to help them on their way.

Innovative: We challenge expectation and build new and exciting travel tools and wizardry.

Authentic: We are helpful experts; we won’t blind anyone with science. Our warm, honest, and uncomplicated approach provides a dependable solution.

Commercial: We take the initiative, always looking for opportunities to help our customers buy smarter and save money.

Our belief: We stand by a simple belief that business travel management doesn’t need to be painful. OK, ‘leaves on the line’ are totally out of our control, but it’s how we deal with these challenges and our approach to customer service that brings our belief to life.

We Care

It’s not just technology and automation that interests us. We want to use our knowhow and a little bit of Redfern magic to make good things happen in our local community and further afield.

The Environment: We know that travel and the atmospheric carbon it generates has a big impact on climate change if left unchecked. We want that to change. We work hand in hand with our clients and environmental partners to help businesses reduce and manage their carbon emissions.

We’re actively involved in helping Government reduce carbon emissions in line with the Greening Government Commitments and of course we have our own sustainability programme supported by our ISO14001 accreditation. Locally we’re active participants in the “Raising The Bar” initiative which challenges businesses to measure and improve performance in the areas of environment, education, economy and community.

We’re taking responsibility for growing our business in a way that’s good for people, good for our community and good for the environment. We map each element of “our story” to help us identify areas where we can improve. We listen to, and learn from our customers, staff and other businesses, because we know it’s the best way to make sure we’re on the right track – from how we develop our services for the future to how we manage our waste today.

The Community: The local community plays a big part in the decisions we make. From the charities we support, to the environmental initiatives we put in place. We encourage employees to take part in volunteering and fundraising activities at a local and national level ensuring our charitable efforts are spread across a wide range of good causes and have maximum impact.

Our employees nominated Macmillan Cancer Support as our charity partner for 2014. Previous and ongoing partners include Martins House Children’s Hospice, Movember Foundation, and the National Blood Service; Cancer Research UK, the Deaf Society, and the Motor Neurone Disease Association.

We’ve supported loads of fundraising activities this year: Charity football matches with our friends at Jurys and Accor Hotels); sponsored head shaving, leg waxing and chest waxing (ouch!), Tough Mudder with more friends at FlyBe); Total Warrior Challenge, Race for Life, Movember, Dress Down Days, “Give Blood” initiatives, World’s Biggest Coffee Morning – Macmillan Cancer Support, No make-up day / Ice bucket challenges!!

We also work with our supply partners to make the world a better place. This year, Redfern is supporting our Water Cooler supplier, Aquaid, with a project which involves installing Elephant Pumps in Africa. This program, which is managed by The Africa Trust, has been a huge success, and helps provide clean water to over 10% of the entire population of Zimbabwe. The core program of pump building in Zimbabwe has grown with 432 Elephant Pumps installed in 2012 compared to 367 in 2011.

Happy customers saying happy things

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