The air holidays and flights sold by Redfern Travel are ATOL Protected by the Civil Aviation Authority. Where we act as agents for licensed tour operators the relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. Where an air holiday or flight does not state that we are acting as an agent, we are acting in our own capacity as an ATOL holder. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Our ATOL number is 3700.
Redfern Travel Ltd is a Member of ABTA with membership number 51341. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA www.abta.com.
For more information about ABTA’s financial protection please click here.
Redfern Travel is a fully licensed member of IATA, the International Air Travel Association, which requires us to meet strict financial, security and training criteria, which are reviewed ion an annual basis. Our IATA numbers are 91-2 4253 5 and 91270432.
Rail Delivery Group
Redfern Travel is accredited to ISO9001:2008 (Quality Management System); ISO14001:2004 (Environmental Management System); ISO27001:2013 (Information Security Management System), and HMG SPF Security Assured to OFFICIAL.